Effective Date: 10-17-2024
Amped Electric LLC ("we," "our," or "us") operates the website [https://callamped.com/] ("Website") and provides services, including communications through SMS, phone calls, and other forms of electronic messaging. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Website, book services with us, and opt-in to receive communications from us.
By using our Website or services, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We collect different types of information, including:
a. Personal Information
- Contact Information: Name, phone number, email address, and mailing address.
- Booking and Transaction Information: Service history, appointment dates, and payment information.
- Consent Data: Information about your preferences, including whether you have opted in or out of receiving SMS notifications or marketing communications.
b. Automatically Collected Information
When you visit our Website, we may collect:
- Log Data: IP addresses, browser type, operating system, and date/time of your visits.
- Cookies: Information stored in small data files placed on your device, used to recognize repeat visitors and improve your browsing experience.
- Device Information: Information about the device you use to access the Website.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: Process appointment bookings, manage services, and communicate with you about your service requests.
- Marketing Communications: If you have opted in, we may send promotional materials, updates, and offers via SMS, email, or other electronic means.
- Appointment Reminders and Notifications: Send reminders for upcoming appointments and confirmations.
- Compliance: Comply with legal requirements, such as maintaining records for A2P 10DLC compliance.
- Improving Our Services: Analyze data to improve our Website and services.
3. A2P 10DLC Messaging and Consent
To comply with A2P 10DLC Registration requirements, we collect and maintain records of your consent to receive promotional and transactional SMS messages. You provide this consent through:
- Opt-in: By providing your phone number when booking an appointment or by checking the opt-in box on our Website, you consent to receive SMS communications from us.
- Opt-out: You can withdraw consent by replying "STOP" to any SMS message or contacting us via our contact page.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who help us provide and maintain our services (e.g., payment processors, SMS platforms).
- Legal Obligations: In response to legal requests, such as subpoenas or court orders, or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the information we have collected about you.
- Correction: You may ask us to update or correct inaccurate information.
- Deletion: You may request that we delete your personal information, subject to legal obligations.
- Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by replying "STOP" to SMS messages or following the unsubscribe instructions in emails.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. This includes using encryption and secure server technologies for sensitive data, such as payment information. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
7. Retention of Information
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience.
- Analyze site traffic and performance.
- Customize content based on your preferences.
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Website.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us, and we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Your continued use of our Website or services after such updates constitutes your acknowledgment and acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our contact page: callamped.com/contact-us
